Return policy

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a smooth and hassle-free return policy as follows:

 

1. Eligibility for Returns

• Items must be returned within 14 days from the date of arrival
• Products must be in their original condition and unused.

2. Return of Goods

To initiate a return, please follow these steps:

• Contact us through the contact form or via e-mail: contact.thetrainingdiary@gmail.com to request a return authorization.
• Once authorized, securely package the item(s) and send the package to the address as written in the return authorization.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 14 and automatically applied to your original method of payment

Please note that refused or unclaimed domestic and international orders as well as any shipping costs are non-refundable.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact.thetrainingdiary@gmail.com with photos and a description of the issue.

We’ll work with you to resolve the problem as quickly as possible.

5. Shipping Costs

Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

 

If you have any questions about our return policy, please don’t hesitate to contact us at contact.thetrainingdiary@gmail.com.